How to Check Your CRB Status Report in Kenya

A Step-by-Step Guide to Checking Your CRB Status Report in Kenya

The Credit Reference Bureau (CRB) plays a crucial role in Kenya’s financial landscape by collecting and maintaining credit information of individuals and businesses. Checking your CRB status report is essential as it provides insights into your creditworthiness and helps in making informed financial decisions.

How to Check Your CRB Status Report in Kenya

In this article, we will guide you through the process of checking your CRB status report in Kenya, ensuring you have easy access to your credit information.

Step 1: Choose a Credit Reference Bureau

In Kenya, there are three licensed Credit Reference Bureaus: TransUnion, Metropol, and Creditinfo. Select the bureau of your choice. Each bureau provides slightly different credit reports, so checking reports from multiple bureaus can be helpful to have a comprehensive view of your credit status.

Step 2: Obtain your Credit Report Request Form

You need to obtain a credit report request form to check your CRB status report. You can download it directly from the website of your chosen Credit Reference Bureau or visit their physical offices to collect a form.

Step 3: Fill in the Required Information

Carefully complete the credit report request form with accurate and up-to-date personal details. The information typically includes your full name, national identification number (ID), date of birth, current address, and contact details. Ensure the information provided matches the details on your identification documents.

Step 4: Attach Necessary Documents

In addition to the credit report request form, you may be required to attach copies of identification documents such as your national ID or passport. Follow the instructions the Credit Reference Bureau provided and include any required supporting documentation.

Step 5: Submit the Request Form

Once you have completed the form and gathered the necessary documents, submit your request to the chosen Credit Reference Bureau. You can do this by physically delivering the form to their offices or using the online submission option if available.

Step 6: Pay the Applicable Fee

Credit reports usually come with a nominal fee, which varies depending on the chosen Credit Reference Bureau. Ensure that you pay the fee as instructed by the bureau, either in cash, via mobile money transfer, or through their designated payment channels. Keep the payment receipt for your records.

Step 7: Receive and Review your Credit Report

Upon submission of your request and payment of the fee, the Credit Reference Bureau will process your application. You will receive your credit report either physically at their offices or via email, depending on the bureau’s procedures. Take the time to review the report thoroughly, paying attention to your credit score, any outstanding debts, and any potential discrepancies.

How to Check Your CRB Status Report in Kenya

Alternative Method of Checking CRB Status Report in Kenya

Accessing your CRB report in Kenya has become more convenient with the various platforms offered by credit bureaus such as Metropol, TransUnion, and Creditinfo. Choose the platform that suits you best, follow the registration process, and gain valuable insights into your credit status and history.

How to Obtain a CRB Report through Metropol

Metropol offers three convenient platforms through which you can access your CRB report: their website, mobile application, and USSD platform. To access the report on their website, simply visit Metropol’s Website and follow the provided instructions for accessing your credit report.

Upon registration, you must pay a fee of Ksh 50, granting you access to services like a clearance certificate and listing status. Metropol charges Ksh 250 for a credit report and Ksh 2200 for a clearance certificate.

For the mobile application option, download the Crystobol application from the Google Play Store or App Store. After installing the app and completing the registration process, you will be able to view a summary of your credit report. This summary will include your credit score, active loan accounts, their status (performing or defaulted), and the respective amounts.

If you wish to obtain an enhanced report through the mobile application, you can request it at an additional cost of Ksh 250. The enhanced report provides a detailed breakdown of your credit score and the factors influencing it.

Additionally, Metropol offers the USSD code option. To access your credit report, dial *433#, and follow the registration process by paying the Ksh 50 registration fee. Once registered, you can access the services provided through the USSD platform.

Obtaining a CRB Report through TransUnion

TransUnion offers three platforms to access your credit report: their website, SMS service, and mobile application. By visiting, you can access the report after registration. The mobile application, TransUnion Nipashe, is available on both Google Play and App Store.

Furthermore, the SMS service can be accessed by sending a message to 21272. Registering on any of these platforms for a fee of Ksh 50 grants you access to the other two platforms using the same login details. TransUnion provides the credit report at the cost of Ksh 250.

Acquiring a CRB Report on Creditinfo

To obtain your credit report on Creditinfo, visit their Website Application. Complete the registration process by providing your details, and the credit report will be emailed to you. The first report is free, but a Ksh 50 registration fee still applies. Creditinfo also offers a clearance certificate at the cost of Ksh 2,200.

Wrapping Up

Checking your CRB status report in Kenya is a vital step toward understanding your creditworthiness and managing your financial well-being. By following the step-by-step guide outlined in this article, you can easily access your credit report from the Credit Reference Bureau of your choice.

Regularly monitoring your CRB status report empowers you to make informed financial decisions and take necessary actions to improve your credit profile.

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